Our YMLAEN strategy outlines our intention to accelerate the development and growth of aquatic activities and sports at every level in Wales. As we embark on this journey, we are committed to ensuring our membership structure is adaptable and enables growth.
We place great importance on feedback from our members and affiliated clubs, and the feedback we have gathered has helped shape these changes.
In 2024, we will implement three significant membership changes to better align our structure with the aquatic community’s evolving needs. The infographic summarises the changes, with additional details listed below.
Further Details
Change 1 – Year From Purchase
We recognise the challenge posed by having all memberships expire on March 31st, where members pay the same fee but receive membership benefits for varying durations. From next year (2024), memberships will last one year from the date of purchase. This means members will enjoy a full year of membership benefits regardless of when they join Swim Wales; for example, a membership purchased on 02.01.2024 will expire on 01.01.2025.
Change 2 – Renew Automatically
We understand the time-consuming nature of manually renewing memberships each year. You will now have the option to enable automatic renewal to roll membership over to the following year.
Change 3 – Renew Early
We appreciate that renewing your membership promptly upon its expiration can be challenging. Therefore, you now have the opportunity to renew your membership before it expires, ensuring uninterrupted access to your membership benefits.
Support for Clubs
All clubs to be upgraded to JustGo Pro
As a part of our YMLAEN strategy, we want to provide a membership structure which enables Welsh Aquatics to thrive while supporting clubs every step of the way.
As we continue this growth journey, we want to help facilitate these changes by enhancing all Swim Wales affiliated clubs. Therefore, we have upgraded all clubs to JustGo Pro, and Swim Wales will currently cover the costs to support clubs’ growth and development.
However, before we launch any changes, we want to ensure that our affiliated clubs are fully supported.
The image below shows the range of club administrators’ membership support sessions, which you can book now to learn about the membership 2024 changes. We are also delighted to introduce even more benefits to our affiliated clubs in 2024. To learn more, please visit our Club Affiliation page.
The three membership changes will come into effect as of the 2nd of January 2024.
What will these changes mean for my current membership?
Only memberships purchased/renewed from the 2nd of January 2024 will last a year from the day of purchase and can be automatically renewed. However, memberships purchased in 2023 can be renewed early from the 1st of March 2024.
Will these changes apply to all memberships?
Yes, memberships lasting a year from purchase have already been introduced for associate membership types, and now all changes will be rolled out to every membership.
What does this mean if I join mid-year, for example, in September?
If you join, for example, on the 3rd of September 2024, your membership will last until the 2nd of September 2025, giving you a whole year of membership benefits.
If I cancel my membership before the year ends, will I receive a refund or partial refund?
If you cancel your membership after the initial 14 days, your membership payments are non-refundable, and your membership will remain active until the end of the current billing year.
Can I still renew my membership on the 1st of April if I prefer that date?
Yes, you can renew your membership on the 1st of April 2024, and it will automatically renew every year on the 1st of April.
How will my payment be automatically collected?
Upon purchasing/renewing your membership in 2024, you will enter your payment details to set up a recurring card payment. Your payment will be securely stored on JustGo, and JustGo will instruct Stripe (Payment gateway) to request the recurring card payment.
What happens if my payment isn’t successful?
If your bank rejects your annual payment due to an issue such as incorrect payment details or insufficient funds, you will receive an email notifying you of the unsuccessful payment on the day of payment. You will need to update your payment details, and we will try to take the payment for the following three days. If the payment remains unsuccessful, your membership will not be renewed until your payment details are updated
What happens if I renew my membership by accident?
If you request a refund and choose to terminate your membership within the first 14 days of joining/renewing, we will honour your request in full, provided you have not utilized any membership benefits during this period. There will be a 10% deduction from your refund if you have used any membership benefits within the first 14 days.
How can I set up automatic membership renewal, and what are the benefits of doing so?
Upon purchasing/renewing your membership in 2024, you will enter your payment details to set up a recurring card payment. You will no longer need to manually log in and enter your payment details to renew your membership yearly.
Can I opt out of automatic renewal if I prefer to renew manually each year?
If you wish to opt out of automatic renewals once you have made your initial payment, you can do so through your JustGo Finance Tile or by contacting the Swim Wales Membership Team. You can cancel your automatic payments, and your membership will expire a year after purchase.
What happens if I change my mind about automatic renewal after opting in?
You can cancel your payment plan if you change your mind about automatic renewal. Should you opt out of automatic renewals, please log in to JustGo Finance Tile or contact the Swim Wales Membership Team.
Will I still receive reminders about membership renewal with automatic renewal enabled?
To keep you informed, we will send you two reminders before your annual renewal date. The first reminder will be sent 30 days before your renewal date, followed by a second reminder 10 days before. Both emails will include information about your payment date, the renewal rate (including any rate changes), and instructions on cancelling your Swim Wales membership if desired.
What happens if there is a change in my payment method or billing information after enabling automatic renewal?
If your payment methods change, for example, your bank card, please log in to JustGo Finance Tile and update your payment details.
Will I receive a notification before my membership is automatically renewed so I can make any necessary adjustments?
Yes, your renewal reminders will include your payment date, the renewal rate (including any rate changes), and instructions on cancelling your Swim Wales membership if desired.
Can I opt for automatic renewal for only a specific number of years, or does it continue indefinitely?
Your membership will continue indefinitely until you cancel your payment plan.
If I renew my membership early, does the new one-year duration start from the early renewal date or the original expiration date?
If you renew your membership early, the new one-year duration starts from the original expiry date.
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